Connecting

AI customer service frustrates customers

Is AI Killing Customer Service?

As larger companies outsource customer service to chatbots and overseas call centers, it’s getting near impossible to be able to talk to someone who can actually help you.

company connections

Keeping Your Company Connected – Inside & Out

In these isolating times, companies need to stay connected to the outside world and their internal community. But these are still people connections. Here are some ways companies can connect

make connections

Make Connections Now, Before You Need Them

One year ago, I was screwed. Over 25 years building something I thought would be my last job was suddenly no job. Connections I’d made many years before was my saving grace. Don’t get screwed. Start now